How to find and use the correct cancellation, return and refund route for an eBay purchase.
Listing-specific returns · Use the route inside your orderReview returns information
Return acceptance and conditions vary by product listing. This website does not process orders or returns: the applicable conditions, return-postage responsibility and refund route are shown on the live eBay listing and inside the completed eBay order.
Your statutory rights are not replaced or reduced by this summary. Different rules and remedies may apply where goods are faulty, misdescribed or not fit for purpose.
Where the statutory distance-selling cancellation right applies, consumers generally have 14 days after delivery to notify the seller. Some goods and circumstances are excluded. The seller must provide the transaction-specific information and cancellation route on the sales channel.
The seller or sales channel will confirm the refund method and timing. Lawful deductions may apply in some circumstances, for example where handling goes beyond what is reasonably necessary to inspect goods. Do not return an item outside the authorised route unless instructed.
Email hello@shc-family-essentials.shop or use the contact page. Include the sales channel and order reference, but never send payment-card details by email.
